It’s a typical Sunday shopping at my local Walterboro SC Walmart before I reset for the work week. I needed to gather some lunch supplies, a few art supplies and some clothes I found to be cute for work. I have my 2year old son with me while my other baby boy is being watched by his grandmother so I can get in and out.
We stroll through the store running into a few old buddies from high school. 45 min later and my son and I are at self check out. I had already made a self note I was going to make 2 transactions. 1 with my cash and the other with my debit card.
Here I am checking out and as I get to the end of my transaction ringing up lettuce and the machine said I needed approval. I thought how odd but ok. Fairly quick Woman A on duty comes over and as she walks by, the error disappears. She proceeds to tell me they were acting up today. I hit finish and pay. I am at a cash only register. The machine freezes once more and says I need approval again. I turn around to see I am at self check out alone, no one at a register and the manager working the area is bullshitting with another girl in the corner we can call woman B. I am not one to start a conflict and interrupt a conversation but here I am with my 2 year old who’s on the verge of nap time and is now starting to fake cry. 5 min later she finally comes back to my register. She starts complaining to me how she doesn’t have time for this today and doesn’t know what to do. She suggests if I start to put my money in the machine that it would unfreeze.
In that moment I thought, what a fucking stupid idea but who am I to say. I don’t work here. Whatever. My transaction shows $23 and change so I pull out $24 cash in hand. I think this won’t work so I start with small bills first in goes a $1 bill, it took it fast. The second dollar I had to be straightened out and flipped, the third dollar wouldn’t take.
So she’s pressing buttons over and over scanning her card over and over. Nothing. Woman A suggests she re ring my groceries and that woman B would give me my $2 back. I told her I still need to ring my other stuff up using my card. So she goes to a register that takes both forms of payment. She rings my groceries up and there is now a $5 difference, I can only think that maybe the system froze out before finishing my scanning even though it was beeping as if it scanned the items. Woman A who is helping me ring my stuff back up asks if I still want to buy my groceries, I say of course.
While I start to pay, woman A walls always and comes back hading me $1. she said the machine spit it out and that she would get me my other dollar. So we are rounding $30 spent. I start to ring my second transaction up but stop mid scan after realizing I left my debit card in the car.
I put my nail clippers, nail files and plaid pants in a bag and asked woman B who had just helped me if I could leave this here I just need to run to the car to grab my card, she said that’s fine. Side note my kid had a sucker in his hand he was rewarded with for being so well behaved. We ran outside and grabbed my card. I get back in self check out, snag my stuff and ring up. $21 later I completely forgot about the dollar I hadn’t been reimbursed for.
Woman B comes up to me as I am about to walk off and asks if I paid for that sucker my kid now had in his mouth. I said yes ma’am, she said let me see your receipt and takes the one I just got from my debit transaction. I am floored. I told her it’s not on that one, you and the lady over there rang my groceries up for me just a few minutes ago, you know I paid for it. She said ok let me see that receipt. I said ok let me look I only had 4 or 5 bags. I look through them and can’t find the receipt. I said ma’am I don’t see it but you watched me pay right there. And on top of that you still owe me a dollar.
She catches and attitude and tells woman A that I am trying to steal a sucker and that they owe me money. She then takes the receipt I do have and hands it to some guy claiming to be in-charge of the footage. He says he will go run back and check the cameras to confirm their machine ate my money.
Another female worker (Woman D) comes up and asks me if I am being helped. I tell her yes i was just waiting on a man to come back with footage of me I am being accused of stealing a sucker and your machine ate my money. Now woman A and B come walking back towards me so I have A, B and D standing in front of me while I wait on this dude to come back. Now woman A who told me to put my money in the machine says she only owed me $1 and that it’s no longer about the money it’s about me not paying for my child’s sucker.
I said what do you even mean? You were literally standing right next to me as I put my money in. You told me you couldn’t open it up for Woman B to grab me TWO dollars. And now you’re trying to tell me that didn’t happen. She says well either way you need to pay for the sucker. I said ma’am you rang my groceries up yourself, I paid for the items right in front of you and I am not paying for it again. She says well why don’t you have the receipt I left you right there. I said ok I don’t know i don’t recall even getting the receipt, maybe you took it.
I then ask how much longer it will take to check the footage because I am now running late to pick up my other son. She talks under her breath, all three of them starring at me in discuss... I said look you are not giving me good customer service. Woman A in the yellow vest says who me? I said yes ma’am you are not only accusing me of stealing you are also not giving me my money back. I said I know what good customer service is, I work in that field. She catches and attitude and woman D standing next to her wraps her arm about her and says come on let’s get away from her and they walk off leaving me with woman B who keeps looking at me like I am a POS.
Finally they man who says he watched the footage comes up to me and now all 3 of the ladies are also surrounding me. I have 4 against 1 so you can only imagine how I must feel in this moment. Mind you I am trying to keep my son happy and not cry in front of what feels like the whole store. He tries to explain what he saw on the cameras and I already knew he was full of shit, he didn’t actually watch it because he was describing the situation all wrong.
He then says the machine only took $1 and the second one wouldn’t go in. I asked to see the footage because I know that was a lie. He then says I wasn’t understanding they didn’t owe me anything. He said if the machine took $2 then it would have spit $2 back out, all 3 women chime in saying that’s right, repeating exactly what he said. I said there is something obviously wrong with your machine. He tried to repeat himself and I stopped him and said if you are not going to give me my money back, then have fun with it and headed for my car holding back the tears of frustration and absolute humiliation.
After spending a total of $50 and all of this happens. Are you kidding me?! What the hell was that I just experienced?! Nothing but regret even giving these people my hard earned cash and for what?! To be treated as a criminal?! I called customer service asking for the regional manager, she put in a ticket and said several people would reach out to me.
I felt discriminated, humiliated, embarrassed, crushed, defiled, categorized.
Walmart accused me of stealing but really they stole from me.
Would I have a legal case to fight??? Does Walmart not have a non accusatory policy?
Also what can I do about them stealing my money?
Thank you!!
Submitted September 23, 2019 at 05:51AM by Amerikore https://ift.tt/2M9X8Pi
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